Effective Date: October 16 2026
Last Updated: October 16 2026
This Email Policy explains how ToDoal sends emails to users and how users can manage their email preferences
ToDoal is operated from India and co-founded by MD Faruk Abdulla and Nalband Abdul Qadir
Website: https://todoal.com
Application: https://app.todoal.com
Contact: contact@todoal.com
1 — Purpose of Email Communications
ToDoal uses email to provide essential account information deliver configured productivity reminders communicate subscription-related updates and notify users about account inactivity
We aim to send relevant communications related to the operation and use of ToDoal
We do not sell email addresses or use them to send unrelated third-party promotional campaigns
2 — Types of Emails We Send
2.1 Account and Authentication Emails
Users may receive emails related to account access authentication security or important changes affecting their accounts where supported by our authentication configuration
These communications help users access and protect their accounts
2.2 Productivity Reminder Emails
Depending on the available features and user preferences ToDoal may send productivity emails such as
- Daily task briefings
- Morning planning summaries
- Evening productivity reviews
- Upcoming task reminders
- Other configured productivity notifications
Examples of email subjects may include
- Your Todoal for today
- Finish your day with clarity
These emails may contain information about pending tasks completed tasks priorities streaks or upcoming plans depending on the enabled feature
Productivity reminder emails are sent according to the user's configured preferences and applicable consent requirements
2.3 Account Inactivity Emails
ToDoal enforces a 90-day inactivity deletion policy
To warn users before deletion we may send inactivity emails according to the following schedule
- Day 30: Initial inactivity reminder
- Day 60: Follow-up inactivity reminder
- Day 80: Important inactivity notice
- Day 85: Final warning before scheduled deletion
- Day 90: Account deletion confirmation
If the account remains inactive throughout the 90-day period it will be automatically deleted
Users who wish to retain their accounts must complete the required activity before the deletion process takes effect
These emails are intended to inform users about inactivity and prevent unexpected loss of account data
2.4 Subscription and Billing Emails
ToDoal uses Paddle as its Merchant of Record for subscriptions and billing
Depending on your subscription activity you may receive emails concerning
- Payment confirmations
- Invoices and receipts
- Subscription renewals
- Failed payments
- Subscription cancellations
- Billing changes
- Abandoned checkout recovery where applicable
Paddle may send certain billing communications independently under its own policies and service configuration
2.5 Support and Security Emails
We may email you when responding to support requests bug reports privacy requests or security incidents
We may also send important notices about changes to our policies or service where appropriate or legally required
3 — Email Service Provider
ToDoal uses Brevo to deliver configured transactional emails and productivity reminders
Depending on the email being sent Brevo may process recipient email addresses message content delivery status and related technical metadata
We use this provider to help deliver emails reliably and manage email delivery operations
Email delivery may be affected by spam filters recipient mail servers provider outages or incorrect email addresses
ToDoal cannot guarantee that every email will be delivered or arrive at a specific time
4 — Email Preferences and Unsubscribe
Users can manage supported productivity notification preferences through the available account settings
Where applicable users may disable daily briefings reminders or other optional notifications
Emails that contain an unsubscribe link allow users to opt out using that mechanism
We aim to honor unsubscribe requests within the time required by applicable law
Unsubscribing from optional productivity communications does not necessarily disable essential account security billing or legal notices
Some account inactivity warnings may continue to be sent when necessary to inform users about the confirmed 90-day deletion policy
5 — No Unrelated Promotional Emails
ToDoal does not sell or rent email addresses to advertising companies or data brokers
We do not use our email service to distribute unrelated third-party promotional campaigns
If we introduce new categories of marketing communications we will provide appropriate information and obtain consent where required by applicable law
6 — Email Tracking and Technical Information
Email delivery systems may process technical information such as delivery status bounce information and message metadata
Depending on provider settings and the type of email certain tracking technologies may be available
ToDoal aims to use email tracking in accordance with applicable privacy and consent requirements
For more information about personal information processing review our Privacy Policy and Cookie Policy
7 — Keeping Your Email Address Accurate
You are responsible for maintaining access to the email address associated with your account
An outdated or inaccessible email address may prevent you from receiving reminders account warnings security notifications or billing information
If your account settings support changing your email address you should update it when necessary
8 — Email Security
ToDoal will not ask you to disclose your authentication password through an ordinary email message
You should be cautious of messages that claim to come from ToDoal but request passwords payment credentials authentication tokens or other sensitive information
Our official contact addresses are
Our official domains are todoal.com and app.todoal.com
Messages from lookalike domains or addresses should be treated with caution
If you suspect a fraudulent message contact us through an official address
9 — Failed or Undelivered Emails
Emails may fail because of incorrect recipient details mail server restrictions spam filtering or temporary provider issues
ToDoal may use delivery status information to investigate failed deliveries and improve reliability
Users should check their spam or junk folders if expected emails do not arrive
You remain responsible for accessing your account periodically and reviewing important notices
10 — Changes to This Email Policy
We may update this policy when our email practices providers or legal obligations change
The latest version will be published on https://todoal.com
Material changes will be communicated where appropriate or required by applicable law
11 — Contact Information
For questions about email preferences delivery issues or this policy contact
ToDoal Support
Email: contact@todoal.com
Founder Email: founder@todoal.com
Website: https://todoal.com
Application: https://app.todoal.com
Co-founders: MD Faruk Abdulla and Nalband Abdul Qadir
ToDoal aims to send useful service-related emails while giving users control over optional productivity communications and respecting applicable privacy and electronic communications laws