Refund and Cancellation Policy

Effective Date: October 16 2026

Last Updated: October 16 2026

This Refund and Cancellation Policy explains the rules governing subscriptions and payments for ToDoal

ToDoal is operated from India and co-founded by MD Faruk Abdulla and Nalband Abdul Qadir

Website: https://todoal.com

Application: https://app.todoal.com

Contact: contact@todoal.com

1 — No Refund Policy

All payments made to ToDoal are final and non-refundable to the fullest extent permitted by applicable law

ToDoal does not offer refunds for the following reasons

• Change of mind after purchasing a subscription
• Failure to use the application after payment
• Partial use of a subscription period
• Forgotten subscription renewals
• Dissatisfaction with features or personal productivity results
• Failure to cancel before the next billing date
• Account suspension or termination resulting from violations of our Terms of Service
• Inactivity or failure to use paid features

Purchasing a subscription confirms that you understand and accept this policy

However this policy does not exclude refund rights or other remedies that cannot legally be waived under applicable law

2 — Subscription Billing

ToDoal offers paid subscription features through Paddle which acts as our Merchant of Record

When you purchase a subscription you authorize the applicable payment provider to charge the displayed subscription price and any applicable taxes according to the checkout terms

Depending on your selected plan your subscription may renew automatically until cancelled

Before completing a purchase review the displayed price billing interval renewal terms and included features

3 — How to Cancel a Subscription

You may cancel your subscription using the available subscription management functionality or the applicable Paddle customer portal

Cancellation stops future subscription renewals according to the terms of your subscription

Unless the checkout terms or applicable law require otherwise cancellation does not automatically entitle you to a refund for a payment already processed

Your paid features may remain available until the end of the current paid billing period depending on the subscription configuration

4 — Cancellation Following Account Deletion

If you delete your ToDoal account our implemented account deletion process submits a cancellation request for your associated Paddle subscription

You should verify the cancellation confirmation and retain any relevant billing records

Deleting your account does not automatically reverse payments already made

Because account deletion may permanently remove your tasks goals reminders and productivity history you should export or save any information you wish to retain before proceeding

5 — Free Trials and Promotional Offers

If ToDoal introduces a free trial or promotional subscription offer the applicable offer terms will explain its duration eligibility and conversion to paid billing

If a trial converts to a paid subscription cancellation must be completed before the stated billing deadline to avoid the applicable charge

Unless otherwise stated in the offer terms or required by law payments are non-refundable

6 — Duplicate Charges and Billing Problems

ToDoal does not provide refunds as a matter of discretion

If you believe you were charged incorrectly or experienced a duplicate transaction contact us at contact@todoal.com with the relevant transaction details

We may investigate billing discrepancies and correct verified processing errors where required by applicable law or necessary to resolve an incorrect charge

This process does not create a general right to a discretionary refund

7 — Unauthorized Transactions

If you believe a transaction was unauthorized contact Paddle through its available support channels and notify us at contact@todoal.com

We may investigate the transaction and take appropriate action

Nothing in this policy limits rights or protections that apply to unauthorized payments under mandatory law or the payment provider's applicable rules

8 — Account Suspension or Termination

ToDoal may suspend or terminate accounts that violate our Terms of Service or engage in serious abuse

Examples include repeated rate-limit violations malicious requests attempts to exploit vulnerabilities fraud and other prohibited conduct

Where permitted by applicable law payments already made are not refundable merely because an account was suspended or terminated for a policy violation

9 — Legal Exceptions

This policy applies to the fullest extent permitted by applicable law

Nothing in this policy excludes or restricts mandatory statutory rights that cannot legally be excluded including applicable consumer protection rights

Where mandatory law requires a refund cancellation right or other remedy those requirements will apply despite the general no-refund policy

10 — Changes to This Policy

We may update this policy to reflect changes in our subscription services payment arrangements or legal obligations

The latest version will be published on https://todoal.com

Changes will apply according to applicable law and the terms governing your subscription

11 — Contact Information

For subscription cancellation billing questions or payment issues contact

By purchasing a ToDoal subscription you acknowledge that you have reviewed the subscription terms and understand that payments are non-refundable except where a refund or other remedy is required by applicable law